Customer Agreement and Policies

We strive to maintain the highest quality of service in order to provide the best service for our passengers; we require all passengers to follow and comply to the following rules and regulations. It is agreed that it is not necessary to obtain a signed credit card slip, in case of cancellation as the reservation is made over the phone / fax / internet. Moreover, it is also agreed that Angel Limos does not require a signed credit card slip for the damages done to their limos by the negligence of the customer and the decision of Angel Limos will be the final By making reservation with Angel Limos the customer agrees and accept all the following listed policies. Please email us at [email protected] call us at    214-524-9700 .

1. Smoking. Angel Limousine and sedan service requires all chartered limos and sedans to remain smoke free at all times. Failure to comply will result in a $100.00 cleaning fine. Failure to pay fine will result in immediate termination of service without any refunds.

2. Alcoholic Beverages may only be consumed by passengers over 21. Alcoholic beverages can be only brought to the limo/party bus, if each member of the renting party riding the bus is of age 21. Either alcohol or under age will ride the bus. Our Chauffeur have a right to check the picture ID of each and every member riding the bus. Our chauffeur have a right to refuse under 21 to ride the limo/bus if alcoholic beverages are inside the bus. It is State Law, Angel Limos is bind to follow state law. It is unlawful for any under age to carry any alcoholic beverage in the limo at any time and it is considered grounds for termination of the services without refund. Any such items will be taken away from minors and they will be taken to our office for parents to reclaim with an appointment with the proper authorities.

3. Delays. Caused by weather, traffic conditions and mechanical problems are not the responsibility of Angel Limos.In case of a mechanical problem, Angel Limos will replace the limo with other limousine ASAP. No refunds in case of breakdowns as they are out of control of Angel Limos.

4. Damages caused by negligence of any passenger will be the liability of the renting party. All damages will be charged to the renter plus a fee for downtime of the vehicle.

5. Fees for service must be prepaid, including all state taxes and a service charge of 20%. However, if the customer leave the limousine before the agreed time or call other limousine service in between the run; the customer still have to pay for the total agreed time. Extended times for all rentals must be cleared with the driver in advance and are subject to availability.

6. Drive Time. Time starts when we pick up at the first location and stops on the last drop off. Out of town trips are always charged round trip.

7. Lost or stolen items are not responsibility of the Angel Limos.

8. Color preference may not always be possible due to other reservations going longer than expected. We try our best to provide you with the color and make of your choice but do not guarantee it.

9. Cancellations Policy Once we reserve the vehicle for your exclusive use, Angel Limo service  cannot market that vehicle to anyone else, thus Angel Limos do not offer any refunds. There is a 100% Cancellation fees once reservation is made and will be charged to the credit card used to reserve the limousine. NO EXCEPTIONS PLEASE. We do not require to have a signed credit Card slip as customer agrees to the Cancellation Policy by providing the Credit Card to make the reservations.

10.   Deposits. Certain dates and vehicles require deposits in the amount of at least $250.00 up to 100% of total charge. A deposit must be given to make a confirmed reservation. No holds are done without a deposit.

11.   Sunroofs. No passenger may stand out of the sunroof. Standing out of the sunroof is against the law and violators will face fines by the police and are responsible for any damages caused to our vehicles.

12.   Rough behavior, illegal activities or LEWD ACTS are not allowed in the limousine at any time, and will result in termination of character without refunds.

13.   Eating is not allowed inside of any of the vehicles other than that provided by Angel Limos.

14 Cleaning fees will be charged to parties who do not keep the inside of the vehicle clean. NO SUPER BOAS inside any of our limousine or limousine buses. If you have to carry them please carry them in a bag. If any member of the renting party puke in the car, it is subject to the cleaning charges of $250.00. The fees range from a minimum of $250.00 to a maximum of $500.00.

15. Waiting Time: While the customer is in the club, Angel Limos require 10 minutes notice before you need the limousine. However, if the neighborhood is crowded customer have to wait. Please note that  catching a Taxi Cab in between the limo rental for any reason i.e Mechanical , waiting due to traffic, or for any reason beyond our control  will terminate the limo contract without any refund.

16. Stripper Pole: Angel Limousine will not be responsible for injuries that may occur due to horse playing while the vehicle is in motion or at a standstill. Keep Buts on the seats at all the times. DO NOT USE STRIPPER POLE WHILE CAR IS IN MOTION. ONE PERSON PER STRIPPER POLE WHILE THE LIMO BUS IS NOT MOVING. If stripper pole is used by more then one person and got damaged, the renting party is responsible to pay for the damages done to the bus. Angel Limousine will not be held responsible for the injuries in that case. Angel Limousine will not be responsible for any belongings left while the client is in or out of the vehicle.